Category Archives: The Inner Journey of an Entrepreneur

Immediate Response – Lasting Affect – This Entrepreneur’s Life

After waiting two weeks for work to be completed the end product was sub-par. My instant reaction was to send an email outlining a redirection and expressing my dissatisfaction.  Instead of sending the email I chose to sleep on it – to see if there was a better, more positive, more productive way to respond.

Hurting someone is permanent.

Yes, we’re in business to do the very best job we can and yes, success hinges on those accomplishments. But accomplishments are cumulative and in this instance there is an opportunity for a re-do.

But there is no chance for a re-do once you diss somebody’s spirit.  That little thoughtless act may be a wound that lasts a lifetime. And are you really THAT person who would inflict it?

I have a couple suggestions for honing your people skills when the work delivered is faulty and the project is in motion.

1. Think before you send your email. That doesn’t mean you drop your standards but it does mean you prioritize the people doing the work so they are inspired to do it better.

2. Check in during the waiting period. You can guide the work as it evolves. Some people like this approach, others don’t. Ask them so you know the difference.

3. Pick up the phone. Sometimes clear direction is not clear in an email.

4. Be the collaborator. That changes everything even if you are the boss.

5. When in doubt, take the high road. Not the high horse.

Have you responded in a way that you regret? And if so, how would you have done it differently with your do-over?

Enhanced by Zemanta

Do As If No One Is Judging – This Entrepreneur’s Life

Dining with a doctor last night he pulled from his wallet a neatly folded scrap of article listing salaries of the top executives in the medical insurance companies.  The list showed tens of millions of dollars paid out annually.  As he spoke of his outrage and solutions he was pondering I asked him why he wasn’t publishing his insights.

“No one will listen,” he said.

“Publish them anyway.” I said.

“Why? When no one will care?”

Then I told him the story of Truth in Accounting-  that I had met a woman years ago who told me she was going to uncover the truth in state and federal budgets, one state and one line item at a time until she knew the whole, unvarnished truth.

At the time I thought this woman was mad. After all this wasn’t the movie DAVE and then I thought “no one will listen.. to her in particular” even if she does – no chance in hell, manage to get it right.

She didn’t seem to notice the look on my face, nor did she notice the look on anyone else’s face who she told of this.  She had just decided with absolute clarity to do this thing, line by line, state by state, item by item. It was not her dream.  It was merely what she had to do and went about doing it.

And she did get it right, astronomically, stratospherically right.

Now people from all across the country from individuals to major publications are listening and taking note.  Truth in Accounting has become the Institute for Truth in Accounting and it is a beacon of insight for all to learn and know.

There is a piece of an adage that says, sing like no one is listening, dance like no one is watching, love like you’ve never been hurt, and to this I’d like to add, do your thing like no one is judging – because in the end no one can judge what hasn’t been done..and what hasn’t been done might just be what you are supposed to be doing.

http://www.truthinaccounting.org/

This Entrepreneur’s Life – The Irony of Uncertainty

In the process of producing an event around the topic of uncertainty, we tried something totally new and it’s only with perspective that I’ve realized the irony.

The Challenge: After meeting Jonathan Fields, author of Career Renegade and Uncertainty – Turning Fear and Doubt into Fuel for Brilliance I wanted to bring him home to Big O to speak. Navigating uncertainty is more important than ever and I found his wisdom illuminating.  Since he lives in Manhattan we decided to wait until he was already here so we could time it to one of our meetings.

The Solution: Since I don’t like waiting I began noodling another solution and in the process we built a relationship.

Then it hit me – why not invite him to do a virtual Keynote LIVE, a Skype call-in that was broadcast on a large screen? Add a Tweet Chat to that and invite an even a larger audience?  It would be almost like he was there.

I ran it by Jonathan and he said yes.

I ran it by the Ranch and they said yes.

Had I done either?  No.

Did I know someone who did this stuff? Yes.

Did I know what was going to happen or if the audience would even like it? No.

But if it worked..the world would open up. Thinkers of relevance from all over the world could now beam into Big Ooga and share their knowledge.

The upside was thrilling. The down side not so risky. If the night was a bomb, there would be other nights.

Did it even occur to any of us to rehearse prior to that night?  No.

We all just saw it in our minds eye.

And then reality hit.

It was an hour and a half before show time and we had decided this was the perfect time for the run through. Mark Carter was producing the Tweet Chat and I figured the Skype call was a no brainer.  As far as I was concerned everything was in order. You flip the switch, it goes on.

“Lennie, what’s your Skype address?” Mark asked.

“I don’t know.” I answered.

“Um, what were you thinking about the call?” he said.

“That we’d work it through the Ranch.”

“Did you bring your lap top?” he said.

“You mean my net book?”

“Tim McDonald is on his way in with a laptop. No problem. I got this covered.” (To himself so I could hear. “And you’d think I would have asked her this in advance.”)

That Mark is being considered to produce the next TED, puts this into perspective.

A flurry of activity: screens, cords, hook-ups, computers, Tim McDonald arrives, Avery arrives, Ranch tech on deck, people testing, texting, speakers are brought in, solutions are flying.

“Mark,” I said, “Jonathan’s waiting for the run through.”

“Let him know we’re almost there.”

THERE was 15 minutes to zero hour. But Jonathan was cool because he IS the Uncertainty guy.

And then..just as we’d all seen it in our heads, it worked.

The Virtual Keynote and Tweet Chat took flight.  People loved it, asked for more like it and stayed in their seats discussing, exploring, contributing and responding to each other. We were traveling together in a beam of new thinking and it upped everyone’s game.

Here are some pearls of wisdom to help you move through your own Uncertainty and use it to fuel your brilliance.

1. Know that we are all moving through uncertainty and that the brain is wired to run from it.  If the natural response is to avoid it, you can elect another default setting with conscious choice.

2. Up your concentration. Work with a 90/30 rule and you’ll get more done with more focus.  Spend 90 minutes at your desk with complete focus and break for 30 minutes so your brain can recover. If you can’t do 90 or 30, adjust to 60 and 15, or any increments that you can handle as long as you disengage.  By training your brain you’ll be able to up your times of real concentration, creativity and flow. When you are in flow, you are literally in uncertainty and it feels wonderful and exciting. The more you experience the wonder the more you are going to immerse in it.

3. Turn off distractions.  Research proves that multitasking will diminish your capabilities and you will get less done more poorly.

4. Remember: Anything worth doing requires uncertainty, but you must decide and act in the face of it.

5. And this one is for Carol Roth, evaluate your risk.  You may not know what will happen but if the upside is glorious and the downside is a speed bump. Leap!  Trying something new makes you new and contributes something new to the world.

postscript:  We’re doing this again with Steve Farber so get your copy of Radical Leap or Radical Leap Re-energized.  Radical Leap is among the 100 best business books of all time. And then we’ll discuss it with him.

 

Anything Worth Doing – This Entrepreneur’s Life

Speaking with Jonathan Fields yesterday, I asked him for one key piece of wisdom in navigating the waters of uncertainty. He said, “Actions and decisions in the face of uncertainty are required to do anything worth doing.”

You have to step forward or you will be standing still.

Tim Sanders calls it the Sideways Years. And living sideways is a decision of inaction.

Stepping back is not necessarily moving backwards.  It’s a time for collecting data to inform how you’ll move forward.

We all go to a place of fear and uncertainty.

But not all of us stay there.

Yes it can be painful.  BUT when you practice action you create the habit of moving forward.

I have given my daughters the following advice and I often take it myself.

There is nothing you can eat, drink, buy, smoke, or escape from to make you feel better. The only way to move through what you need to move through is by going there.

You can’t go over or around it. You need to dig into it and be fully where you can’t be to go through it.

This is experience.

This will make you wiser.

This will make you stronger.

This will move you forward…to do what is worth doing.

 

Even You? This Entrepreneur’s Life

It always amazes me when I’m in conversation with an entrepreneur, whether seasoned, starting up or reinventing.  They are all emerging out of uncertainty of the future, chaos on how to develop it, experimentation on how to innovate and deliver it, and success and failure on how to make it  more distinctive and valuable.

Entrepreneurship is a 24/7 gig of problem solving, puzzle making, changing, adjusting and pivoting. You build a business on the assumption people want what you’ve got, on the assumption there’s a ton of them in your target market, on the assumption you are solving a problem to make their lives better. And then you build it and take it out for a test drive.

No matter where you get to, you’ll have new puzzles to solve..how to grow, how to adjust your business model, how to afford it, how to service it.. and then you get hit with the the single qualifying question designed to put you in your place…just in case you actually are who you are, which you are.

“So, how many people are in your company?”

“I’m a solo entrepreneur.”  And beneath those words you are thinking “Ouch” “This is the best question he or she can come up with?” 

Because what you really want to say is…

“I’m this courageous, insane, hardworking, dedicated, talented person of merit and what I do matters. I’m proud of it and one day you’ll know me by my footprint and the contribution I’ve made. And “how many people are in your company?” will be the last question you’ll ask, if at all.

“Even you?” I get asked. “Is this your journey too?”

YES.  I’m an entrepreneur. That’s what I do. That’s what we do. We emerge, figure it out, align, design, press on, invent, goof, solve, quiver, quest, learn, solidify, leap, fly, crawl, sail, flail, plan, emerge and build.

And where is it all born? In the heart and soul of one singular voice. Yours. Mine. Ours.

Keep going.  Solo pride, baby.